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U.S. Department of Education

The U.S. Department of Education website contains several pages of interest to financial aid applicants, including:

Direct loan borrowers

Phone: (800) 848-0979 or (315) 738-6634
FAX: (800) 848-0984
TDD: (800) 848-0983
Or go to the Direct Loan Servicing website

Resolve questions about:

  • Your loan
  • Address/name changes
  • Repayment estimates
  • Repayment plan changes
  • Deferment and forbearance forms

Direct consolidation loans

Phone: (800) 557-7392
FAX: (800) 557-7396
TDD: (800) 557-7395
Or go to the Direct Loan Consolidation website

Resolve questions about:

  • Consolidation loan applications
  • Consolidation loan status

Federal Aid Information Center

Phone: (800) 4 FED AID [800-433-3243]
TDD: (800) 730-8913

Find out about:

  • Requesting federal student aid publications
  • Applying for federal student aid
  • The status of your aid application

Defaulted student loans

Phone: (800) 621-3115

Find out about:

  • Avoiding default
  • Resolving disputes
  • Ordering loan cancellation/discharge request forms


FinAid provides an independent, thorough look at student financial aid of all kinds. A great deal of excellent information may be found  on almost every financial aid topic, as well as links to other sites. Scholarship seekers will want to visit Scholarship and Fellowship Databases  as well as Scholarship Scams.

There is also an extensive list of financial aid calculators to help you estimate your borrowing needs, repayment amounts, budgets, and other useful information.