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Follett Virtual Bookstore - www.cwsl.bkstr.com

  1. What is the easiest way to determine which books I need for my classes?
  2. The easiest way to determine which books you need for your classes is by logging into the CWSL  Student Connection Web Portal, and clicking on Registrar Functions then My Schedule. Select the current term then click the Purchase Books button.  You should see a customized booklist based upon your registered classes.

  3. When may I buy my books for spring 2015?
  4. You may purchase your books starting on your spring 2015 registration date, however, Follett is offering a free shipping period from December 15th to January 12th.  As such, you might want to purchase your books between those dates to reduce your total cost.

  5. How do I order my books?
  6. Please see the detailed instructions on the steps required to purchase your books on our website (www.cwsl.edu) in Student Life, Bookstore, How to Find your Course Materials and Books.

  7. Are there any free shipping options?  What are the shipping costs? 
  8. Yes. There will be a free shipping period from December 15, 2014 to January 12, 2015 for FedEx Ground delivery.  If you need to order books at any time outside of the free shipping period, domestic shipping rates are as follows:

    FedEx Ground (4-5 days)          $  3.99 plus $1.49/item
    FedEx 2-day                             $  9.99 plus $1.99/item
    FedEx Next-Day Air                 $12.99 plus $4.99/item

  9. How long does it take to receive my books?
  10. Depending upon the delivery method you select and the date and time of your purchase (as some delivery methods are not available on weekend days), FedEx Ground shipments generally arrive within 3 to 7 business days of your purchase. Note: FedEx does not deliver to P.O. Boxes or on holidays.

  11. Where can I purchase office supplies? Parking/meter cards?
  12. Parking/meter cards and a limited stock of office supplies will be available for sale at the Heavenly Deli located on Cedar Street between 3rd and 4th streets on the south side of the street. 

  13. I don’t receive my financial aid check until the first day of school. What are my options?
  14. We recognize this may be an issue for some students.  Financial aid checks will be available one business day before the start of class for Spring 2015.  All financial aid and business office requirements must be completed or the release of your check may be delayed.  In addition, if you feel you need earlier assistance with the purchase of your books, you must meet with a financial aid representative at least one week before the start of classes.  A Follett bookstore book voucher may be issued but the remaining balance of your financial aid will be delayed at least to the first day of classes and possibly later.

  15. How will the online bookstore affect my book stipend?
  16. Book stipend recipients can apply their book stipend to the law school’s Follett online bookstore; the book stipend cannot be used at any other retailer. These students will be provided with a separate user id and password.  When you have selected your course materials and are ready to check out, you must select “FlexPay” in the “Alternate Forms of Payment” box to access the stipend.  You must then enter your specific book stipend user id and password and hit apply.  The amount of your book stipend will be deducted from the amount due and the remaining balance will be reflected for payment.  If you do not use your entire book stipend amount, it will be available for future use during the term.

  17. Will the online bookstore offer used books?  Electronic books?  Supplements?
  18. Yes. The online bookstore will offer a wide selection of new, used, rental and e-book options.  It will also offer a selection of the most popular auxiliary study guides, horn books, outlines, nutshells, etc.  Additionally, at the online bookstore you can purchase CWSL gear such as shirts, sweatshirts, jackets, hats, travel mugs, etc.

  19. How are returns processed?
  20. When you receive your books, a return label with prepaid postage will be provided by Follett.  All unopened items (except Course Materials and Hardware/Software) in original condition returned within 14 days of purchase may be exchanged or refunded.  To be eligible for refunds, books cannot have any writing or marks in them.  Should you need to return your books, simply package your books and use the return label provided.  Note:  Follett does not refund your original shipping costs, if any.  A refund will be issued once the return is received at the Follett warehouse.  It can take up to 30 days for the credit to process. Please call the Follett customer service line at 888-382-3383 so a representative can assist you with the process of returning.

  21. Will there be a buy-back program?
  22. No, however you can sell your books back on Follett’s Virtual Bookstore here: www.cwsl.bkstr.com For more information, please read Follett’s Book Buyback FAQ’s.

  23. Am I required to purchase my books through the Follett site?
  24. No. You are not required to purchase your books from the Follett site however, if you receive a stipend, it cannot be used at any other retailer. Additionally, the Follett site has many features we believe you will like.  One great feature is a customized booklist based upon your registered classes.  To gain access to this feature, just log in through the CWSL Student Connection Web Portal, go to Registrar Functions, My Schedule, select the term and click on the Purchase Books button.

  25. Will course materials also be available on reserve in the library?
  26. No. Course materials will not be available on reserve in the library however, consistent with our current policy, textbooks will be available. There will be a limited supply of textbooks on reserve so please plan accordingly.

  27. How will online prices compare?
  28. The prices at the online bookstore will be comparable to the prices at other bookstore venues.  The school will continue to do its best to keep the costs of course materials as low as possible.

  29. The book I want says it is “Backordered”.  What should I do?
  30. Please order your book.  The inventory of books moves quickly before the beginning of school. Follett will normally have the item back in-stock by the time your order is sent.  If they cannot fill your order quickly, Follett’s customer service should contact you.
    NOTE: Backorders are not charged until they are shipped.