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Follett Virtual Bookstore FAQ'S www.cwsl.bkstr.com

 

  1. WHEN AND WHERE CAN I ORDER MY BOOKS?

    Books are available for purchase as early as one month before classes begin. You can purchase them through our Online Bookstore or at any other retailer. (See #2 & 7 below) If you purchase them through our bookstore, at checkout, create an eFollett account. When you create an eFollett account, you can log in to check the status of your orders, check-in/return your rented books and check the balance of your financial aid/book stipend, if applicable.

    If you don't receive an "Order Confirmation" email within 24 business hours after placing your order, call Follett Customer Service immediately.

    • TOLL FREE NUMBER: 800-621-4088
    • BUSINESS HOURS: M-Th 5a-7p, F 5a-4p, SAT 6a-3p, SUN 10a-3p (PST)

    ***HELPFUL INFORMATION***
    BACKORDERED items are not in stock but there may be instructions in the SECTION NOTES so check there first. As soon as the stock status on the website changes from Special Order to Backordered, place your order and it will be shipped as soon as new inventory is received. If it is a coursepack, please see #8 below.

    CANCELLED orders are usually due to an incorrect billing address. If you receive an Order Update email informing you an item was cancelled, place a new order and make sure you enter the billing address exactly as you see it on your credit card statement.

    PROCESSING TIME: Depending on the time of day you place your order, it may take up to 24 business hours for it to be processed before it ships. If you place your order on a Friday afternoon or weekend, it may not be processed until the next business day. (See #3 below)

    SHIPPING AND DELIVERY:
    FedEx does NOT deliver to P.O. Boxes so if you use one, Follett has to use a 3rd party carrier and that may add 3 weeks to delivery time. Additional information can be found here: Follett Shipping & Delivery

    FEDEX TRACKING: Orders that contain more than one item may have more than one FedEx tracking number because Follett doesn’t hold up shipping if any item is on backorder.

  2. AM I REQUIRED TO PURCHASE MY BOOKS THROUGH THE FOLLETT ONLINE BOOKSTORE?

    No, however, if you receive a book stipend, you cannot use it at any other retailer.  One unique feature of the Follett online bookstore is that it can provide you with a customized booklist based on your registered classes.  To gain access to this feature, just log in through the CWSL Student Connection Web Portal, click on Registration & Records, My Schedule, select the current term then click on the Purchase Books button. You should see a customized booklist based on your registered classes but if you don’t, you may have to allow the pop up. Follett does it’s best to source used versions of books and offer rental options to help you save money but you are welcome to search for, and purchase, your books anywhere you choose.

  3. RENTAL FAQ’s

    You can find details on rentals, including how to rent, how to check-in (return), fees, etc… on Follett’s “Help/FAQ: Rental” page and on their “instructions” page. Get free return shipping and avoid hassles by creating an eFollett Account before you place your order.

  4. SHIPPING COSTS AND TIMES

    PROCESSING TIME:
    Depending on the time of day you place your order, it may take up to 24 business hours for it to be processed before it ships. If you place your order on a Friday afternoon or weekend, it may not be processed until the next business day.

    Please read all restrictions and exceptions when placing your order as some delivery methods are not available on weekends and FedEx does NOT deliver on holidays or to P.O. Boxes.

    Additional Shipping & Delivery Information can be found here: Follett Shipping & Delivery

    DOMESTIC RATES:

    FedEx Ground (4-7 days)          $3.99       plus $1.49/item
    FedEx 2-day                             $9.99       plus $1.99/item
    FedEx Next-Day Air                  $12.99     plus $4.99/item

  5. HOW WILL THE ONLINE BOOKSTORE AFFECT MY BOOK STIPEND?

    Book stipend recipients can apply their book stipend to the law school’s Follett online bookstore; the book stipend cannot be used at any other retailer.

    REMEMBER:
    Book stipends can ONLY be used towards the purchase of required texts for the stipend recipient, for courses in which the recipient is enrolled. Recommended materials are not required texts.

    Book stipend recipients will be provided with an account number and PIN to use at checkout, which entering students will receive at the beginning of August and continuing students will receive late July.

    At checkout, in the “Alternate Forms of Payment” dropdown, select “Financial Aid” (formerly “FlexPay”). Enter your account number and PIN and click “apply.”  Your book stipend will be applied to the amount due and any remaining balance will be reflected for payment.  If you do not use your entire book stipend, it will be available for future use during the current fiscal year (August 1-July 31) and you can check your balance under after you create an eFollett Account, under “My Account” “Financial Aid”.

  6. I DON'T RECEIVE MY FINANCIAL AID CHECK UNTIL THE FIRST DAY OF SCHOOL. WHAT ARE MY OPTIONS?

    We recognize this may be an issue for some students.  Financial aid checks will be available one business day before the start of class.  All financial aid and business office requirements must be completed or the release of your check may be delayed.  In addition, if you feel you need earlier assistance with the purchase of your books, you must meet with a financial aid representative at least one week before the start of classes.

  7. WHERE CAN I FIND THE BOOKLIST FOR MY CLASSES?

    Using Mozilla, log into the CWSL Student Connection Web Portal, click on Registration & Records, My Schedule, select the current term then click on the Purchase Books button. You should see a customized booklist based on your registered classes but if you don’t, you may have to allow the pop up. For all Coursepacks, see #7 below.

  8. COURSEPACKS: Where to purchase them, book stipends and delivery time.

    You must purchase coursepacks through CWSL Redshelf at https://cwsl.redshelf.com/. Per the scholarship/stipend requirements, book stipends ONLY cover required materials purchased through the California Western eFollett bookstore.  Coursepacks are printed on demand. Once you place your order it will be printed and shipped directly to you. The printer is located in San Diego and it should take 24 business hours to print and ship.

  9. WILL COURSE MATERIALS OR TEXTBOOKS BE AVAILABLE ON RESERVE IN THE LIBRARY?

    Course materials will not be available on reserve in the library however, consistent with our current policy, textbooks will be available. There will be a limited supply of textbooks on reserve so please plan accordingly.

  10. WILL THE ONLINE BOOKSTORE CARRY USED BOOKS, CWSL GEAR, OFFICE SUPPLIES, AND PARKING/METER CARDS?

    The online bookstore offers a selection of new, used, rental and e-book options. You can also purchase CWSL gear through the online bookstore.

    Some office supplies are available online but if you need them immediately, a limited stock is available for purchase at Heavenly Market located at 349 Cedar Street. Parking/meter cards are also available at Heavenly Market.

  11. HOW WILL PRICES COMPARE?

    The prices at the online bookstore will be comparable to the prices at other similar bookstore venues. The school will continue to do its best to keep the costs of course materials as low as possible.

  12. HOW ARE RETURNS PROCESSED?

    When you receive your books, a return label with prepaid postage will be provided by Follett. All unopened items (except Course Materials and Hardware/Software) in original condition returned within 14 days of purchase, may be exchanged or refunded. Follett does not refund your original shipping costs, if any. If you created an eFollett account while checking out, you can track the status of your orders. You can also call Follett Customer Service at 800-621-4088 during business hours to have a representative assist you with your returns. Please see Follett's website for more details: Return Policy

  13. WILL THERE BE A BUY-BACK PROGRAM?

    Not here at CWSL, however the last three days of each term you can sell your books back on Follett’s Virtual Bookstore here: www.cwsl.bkstr.com For more information, please read Follett’s Book Buyback FAQ’s.


    FOLLETT'S HOURS AND CONTACT INFORMATION (PST)

    MONDAY - THURSDAY     5a-7p
    FRIDAY                            5a-4p
    SATURDAY                       6a-3p
    SUNDAY                          10a-3p

    TOLL FREE: 800-621-4088

    Closed on major holidays