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Follett Virtual Bookstore -

  1. When can I order my books?
  2. Books are available for purchase as early as the first day of registration.
    Note: Backordered items are temporarily out of stock and will ship as soon as new inventory is received so place your order and you will be charged when it ships.

  3. I don’t receive my financial aid check until the first day of school. What are my options?
  4. We recognize this may be an issue for some students.  Financial aid checks will be available one business day before the start of class.  All financial aid and business office requirements must be completed or the release of your check may be delayed.  In addition, if you feel you need earlier assistance with the purchase of your books, you must meet with a financial aid representative at least one week before the start of classes.  A Follett bookstore book voucher may be issued but the remaining balance of your financial aid will be delayed at least to the first day of classes and possibly later.

  5. Where can I find the booklist for my classes?
  6. If you log into the CWSL Student Connection Web Portal, click on Registrar Functions, My Schedule, select the current term then click the Purchase Books button, you should see a customized booklist based on your registered classes.

  7. Will course materials be available on reserve in the library?
  8. Course materials will not be available on reserve in the library however, consistent with our current policy, textbooks will be available. There will be a limited supply of textbooks on reserve so please plan accordingly.

  9. Will the online bookstore carry used books, CWSL gear, office supplies and parking/meter cards?
  10. The online bookstore will offer a wide selection of new, used, rental and e-book options, as well as a variety of the most popular auxiliary study guides, horn books, outlines, and nutshells. You can also purchase CWSL gear, including shirts, sweatshirts, jackets, hats, travel mugs, keychains and several other items through the online bookstore.
    Office supplies are available online but if you need them immediately, a limited stock is available for purchase at Heavenly Market located at 349 Cedar Street. Parking/meter cards are also available at Heavenly Market.

  11. How will prices compare?
  12. The prices at the online bookstore will be comparable to the prices at other bookstore venues.
    The school will continue to do its best to keep the costs of course materials as low as possible.

  13. Am I required to purchase my books through the Follett online bookstore?
  14. No, however, if you receive a book stipend, you cannot use it at any other retailer.  One unique feature of the Follett online bookstore is that it can provide you with a customized booklist based on your registered classes.  To gain access to this feature, just log in through the CWSL Student Connection Web Portal, go to Registrar Functions, My Schedule, select the term and click on the Purchase Books button. Additionally, Follett does it’s best to source used versions of books and offer rental options to help you save money.

  15. How will the online bookstore affect my book stipend?
  16. Book stipend recipients can apply their book stipend to the law school’s Follett online bookstore; the book stipend cannot be used at any other retailer.

    REMEMBER: Book stipends can only be used towards the purchase of required texts.

    Book stipend recipients will be provided with an account number and PIN to use at checkout, which entering students will receive at the beginning of August and continuing students will receive late July.

    At checkout, in the “Alternate Forms of Payment” dropdown, select “Financial Aid” (formerly “FlexPay”). Enter your account number and PIN and click “apply.”  Your book stipend will be applied to the amount due and any remaining balance will be reflected for payment.  If you do not use your entire book stipend, it will be available for future use during the current fiscal year (August 1-July 31).

  17. How do I order?
  18. Detailed steps to order course materials can be found at the bottom of the Online Bookstore page.
    Note: If you place your order on a Friday and select overnight shipping, please remember to check the box that says “Saturday Shipping”.
    To ensure your order arrives safely, you may also elect to have someone sign for the package.

  19. The book I want says it is “Backordered”.  What should I do?
  20. Please order your book as it is only temporarily out of stock.  The inventory of books moves quickly before the beginning of school and Follett will typically have the item back in stock by the time your order is sent.  If they cannot fill your order quickly, Follett’s customer service should contact you. NOTE: Backorders are not charged until they are shipped.

  21. The book I want says it is “Out-Of-Stock”.  What should I do?
  22. Check to see if there are Section Notes from your professor regarding course materials. If you don’t see a Section Note, please email the ISBN of the item/s to Sandra Geluso at so she can investigate for you.

  23. What are the shipping costs? 
  24. Follett is offering free FedEx Ground shipping from Monday, August 3rd, through Monday August, 16th at 12am (PST).  If you order outside the free shipping period, domestic rates are:

    FedEx Ground (4-7 days)          $3.99    plus $1.49/item
    FedEx 2-day                             $9.99    plus $1.99/item
    FedEx Next-Day Air                 $12.99   plus $4.99/item

  25. How long does it take to receive my books?
  26. FedEx Ground shipments generally arrive 4 to 7 business days from the date of your purchase.
    Please read all restrictions and exceptions when placing your order as some delivery methods are not available on weekends and FedEx does not deliver on holidays or to P.O. Boxes.
    Note: if you place your order on a Friday and select overnight shipping, please remember to check the box that says “Saturday Shipping”.

  27. How are returns processed?
  28. When you receive your books, a return label with prepaid postage will be provided by Follett.  All unopened items (except Course Materials and Hardware/Software) in original condition returned within 14 days of purchase may be exchanged or refunded.  To be eligible for refunds, books cannot have any writing or marks in them.  Should you need to return your books, simply package your books and use the return label provided.  Note:  Follett does not refund your original shipping costs, if any.  A refund will be issued once the return is received at the Follett warehouse.  It can take up to 30 days for the credit to process. Please call the Follett customer service line at 888-382-3383 so a representative can assist you with your returns.

  29. Will there be a buy-back program?
  30. Not here at CWSL, however the last three days of each term you can sell your books back on Follett’s Virtual Bookstore here: For more information, please read Follett’s Book Buyback FAQ’s.