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Problem: When a student attempts to log into Zoom with a student organization account, the browser recalls the student’s individual log-in information for Zoom and returns the student to their individual account on Zoom.

There are two ways to get around this (choose one):

  • Use a different browser:  If you normally use Safari, for example, install another browser such as Chrome or Firefox.


  • Use a private browsing window: Some browsers have a feature where you can open a "private" browsing window.  This separate browsing window doesn't keep a record of your credentials, and will not automatically log you in.

 In most browsers you access the menu by clicking the menu button in the upper right corner of the screen. 

Then select "New private window" or "New incognito window" or whatever your browser calls it.

Open new private window


  • Accessing Zoom: After performing either of the above methods, go to
  • Log in using the email address and password for your student organization.
  • Once logged in, click on the Zoom icon to open Zoom. If you can't find the Zoom icon, click the All Apps icon (see below)

All apps icon


Microsoft has decided to change things up a bit.
You may find your start menu looks like this. 

The All Apps button is the one at the very bottom
that looks like this.  The new All Apps icon


 New Apps Menu

 In any case, once you click the All apps icon, scroll down until you see a section that looks like this:

Zoom icon in All Apps section

Click on the Zoom icon to open the Zoom app.  Once you have done this a few times, the Zoom icon will appear in your main menu, and you won't have to keep going to the All apps section.



When you click on the Zoom app icon, you will get this window.  Click the Host button to start a meeting.

  Zoom menu 


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